Company Operations

With a “Client First” mission statement and in order to maintain ease of communication, at least two Trinity Heritage team members have a solid understanding of the customer projects, goals, quality expectations and operating procedures. Starting with the bidding phase, continuing through construction and project close out, Trinity Heritage stays focused on open communication, transparent costing, rigid project management procedures, high quality construction expectations, timely completion and a thorough and efficient close out of each project.

Project Management

John Donahoe (company principal) and Stan Brausell (10 years of project management experience), are individually focused on each project that Trinity Heritage has under construction. In doing so, John and Stan maintain daily communication with the Architect, Owner, Subcontractors and Trinity Heritage employees to assure the success of each project. Project management procedures are completed thru an on-line project management software package, CONSTRUCTWARE, in which submittals, communication, budgets, logs, contracts and purchase orders, etc. can be accessed anywhere in the country via the internet and electronic files. All projects have standard weekly administrative client reporting, weekly RCO documentation and monthly AIA progress billings.

Office / Administration / Finance

Project Administrator – Karmen Koke, Bid Administrator – Sarah Taylor, and CFO – Leonard Duncan share the responsibility for office communications, bid administration, project administration and financial accounting on a daily basis. Kathy Donahoe – LLC Member Partner is also on-site to oversee and insure excellence in all administrative, financial and human resource areas. Customers, Suppliers and Subcontractors quickly come to know this team will do everything possible to communicate, execute and maintain an efficient and transparent business process.

Superintendents

Trinity Heritage superintendents typically have a minimum of 10 years’ experience in the construction industry. These superintendents take pride in working on and producing high quality projects. They understand that daily communication with their team members as well as establishing & managing the expectations of our subcontractors is the key to successful projects and repeat customers.

In 2005, Trinity established a long term relationship the management team at Burberry USA. That relationship has lasted over 11 years and continues to this day. Trinity has worked with 4 different management teams at Burberry and built over 80 Flagships, In-line stores or Outlet stores across the country and in Canada. In addition to Burberry, Trinity Heritage qualified to build and or built for numerous other national clients including Apple, Tiffany’s, Longchamp, H&M, AMF Bowlmor, Stuart Weitzman as well as current clients Estee Lauder and Zara USA.

In 2013 Trinity began building stores for the Estee Lauder Companies including MAC and AVEDA brands across the USA. In the last 2 years, Trinity Heritage has built 15 new stores for MAC across the US and will continue the expansion program with them in 2016. As with Burberry, the relationship with Estee Lauder flourishes due to a mutual trust that’s been established with this highly desired long term customer. Estee Lauder knows that their stores will be completed on time for the contracted price and they will be proud of the quality and details of the construction.

In 2015, Trinity Heritage successfully completed a 35,000 sf project for Zara USA in Dallas, Texas. Even with over 100 changes to the base scope, the store was completed on time and opened on schedule. At times, 24 hour work was required and sometimes 7 days per week but the customer goals were met and high quality details were not sacrificed.

With addition of Zara USA to its customer base in 2015, John brought in new, highly qualified talent and internally promoted existing team members to handle the increased work load. Previous partner and Contract CFO, Leonard Duncan was invited back and took over as Trinity Heritage CFO. John searched out a previous associate, Stan Brasuell to take over Zara USA as a Project Manager with the intent of taking over as Operations Manager in the future as the company expands. Stan is now well engrossed in his new position. Karmen Koke was promoted from Project Administration and Accounting to Project Coordinator and Sarah Taylor has been added in Bid Administration and Accounting.